Question 1

What is an official ticket?

Accepted Answer

An official ticket is a ticket that comes directly from the event organizer or from one of the organizer's designated partners who have the right to resell the ticket

Question 2

How is TicPro different from most other ticket sellers?

Accepted Answer

TicPro only sells official tickets and not tickets from the secondary market. Which means that the binding order TicPro has made to the event organizer or from one of the organizer's designated partners is fully legitimate and traceable

Question 3

How do I know my ticket is official?

Accepted Answer

Ticpro has a guarantee and voucher system, which is included when you buy a ticket. Where TicPro guarantees that the ticket comes from the event organizer or from one of the organizer's appointed partners who have the right to resell the ticket

Question 4

What is the Official Guarantee and voucher?

Accepted Answer

The guarantee and voucher included when you buy a ticket at TicPro. Where TicPro confirms that the event organizer's official terms and conditions apply to the order you have made and is in turn booked and confirmed via a booking number from the event organizer or from one of the organizer's designated partners who have the right to resell the ticket.

Question 5

Which companies does Ticpro work with?

Accepted Answer

TicPro cooperates with event organizers or from one of the organizer's designated partners in the international event market. For business reasons, we do not share the names of individual companies.

Question 6

Is TicPro a secondary market?

Accepted Answer

TicPro only sells official tickets and not tickets from the secondary market. Which means that the binding order TicPro has made to the event organizer or from one of the organizer's designated partners is fully legitimate and traceable

Question 7

Why don't I get the ticket right away?

Accepted Answer

It is common for organizers not to issue the final ticket immediately upon purchase. This is because: - Reduce the risk of fraud -Prevent unauthorized second-hand sales -Ensure correct ticket information This is often standard practice at large events.

Question 8

When will my ticket be delivered?

Accepted Answer

Your final ticket will be delivered according to the event organiser's or the organiser's designated partner's timetable. Many issue the final ticket closer to the event date. Sometimes weeks before, sometimes just a few days before.

Question 9

When will I receive my ticket?

Accepted Answer

First, you will receive a voucher, which is a valuable document that serves as your security until the official ticket is delivered. Your ticket will be delivered according to the event organiser's or the organiser's designated partner's schedule. Many issue the final ticket closer to the event date. Sometimes weeks before, sometimes just a few days before.

Question 10

What applies until my ticket is delivered?

Accepted Answer

The "Official Guarantee and Voucher" you received from TicPro at the time of purchase, will serve as your valid booking document, until it is replaced by the final ticket.

Question 11

How can I verify my voucher number?

Accepted Answer

When you complete your purchase, the booking is registered directly in the event organizer or in the organizer's designated partner's booking system. A unique booking number is created, verified and registered on the voucher. If you want extra verification, contact us and we will verify the booking directly with the event organizer or from the organizer's designated partners.

Question 12

What happens if the event is date changed or cancelled?

Accepted Answer

In the event of a date change, the ticket will remain valid for the new date. If the event is cancelled and not rescheduled, you will receive a refund.

Question 13

Can I change or cancel my booking?

Accepted Answer

Once your booking is complete, your ticket is secured. We recommend that you carefully check the event's date, number and category before completing your purchase. Ticket purchases at TicPro are binding and cannot be cancelled or refunded.

Question 14

Who is responsible for the event?

Accepted Answer

It is the event organizer who is responsible for the event's implementation, content and presentation. TicPro sells tickets directly from the event organizer or from one of the organizer's designated partners, but is not responsible for the event's implementation, quality and content.

Question 15

What is TicPro responsible for?

Accepted Answer

TicPro is responsible for your booking, delivery of the tickets and communication about your order. If you have questions about your booking, we are always happy to help you.

Question 16

How does the booking process work?

Accepted Answer

Booking through TicPro is simple, clear and safe – the experience starts already at the time of booking.1. Choose an eventBrowse our event list and select the event you want to experience.2. Choose your ticketOn the ticket selection page, you will get all the information you need to feel confident in your choice.You can:• See seats in the 2D seatmap• Experience the view via 3D model with 360° view from the seat• Clearly see what is included in the ticket• In some cases, take part in an explanatory videoWe give you visual clarity and full transparency, so you know exactly what you're buying.3. Fast and secure checkoutComplete the purchase in our simple and secure payment process. Your booking will be confirmed instantly.4. Track your orderOn your personal order page, you can follow your booking and see your voucher/certificate as well as the current status up to the event.

Question 17

When will my ticket be secured?

Accepted Answer

Your booking is secured when you complete your purchase. In this case, the booking is registered directly in the event organiser or in the booking system of the organiser's appointed partner. A unique booking number is created, verified and registered on the voucher.

Question 18

Can I choose specific locations?

Accepted Answer

For most matches, you can choose a ticket category that is tied to one or more sections of the stadium at the time of booking. The exact row and seat number will be assigned by the event organizer or its authorized reseller when you receive the tickets.

Question 19

What does the "Flexible Seating" symbol mean in the interactive 2D seatmap?

Accepted Answer

The Flexible Seating symbol means that the tickets will be placed next to each other in any of the sections highlighted to dark blue when you click on the prize bubble.This means that:• You select a prize tier/section via the price bubble.• Your tickets will be awarded in one of the sections highlighted to dark blue when you click on the prize bubble.• If you book multiple tickets in the same order, you will be seated next to each other within the sections highlighted to dark blue when you click on the prize bubble.The exact line and seat number will be determined by the event organizer or its authorized reseller when tickets are issued.

Question 20

What happens when I have paid?

Accepted Answer

Once you have completed your purchase, the booking is registered directly in the event organizer or in the organizer's designated partner's booking system. A unique booking number is created, verified and registered on the voucher. You will receive a booking confirmation at your specified email address with a link to your login page on TicPro. You will receive another email when your tickets are available.

Question 21

When are the dates and times set for concerts?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. Concerts normally have a fixed date and time at ticket release. However, times can be adjusted in the event of, for example, production changes or tour adaptations

Question 22

When is the date and time set for Formula 1?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. Formula 1 normally has a fixed date and time at ticket release. But times can be adjusted.

Question 23

When is the date and time set for Tennis?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. Tennis tournaments normally have a fixed date and time at ticket release. But times can be adjusted.

Question 24

When is the date and time set for MotoGP?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. MotoGP normally has a fixed date and time at ticket release. But times can be adjusted.

Question 25

When is the date and time of Rugby determined?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. Rugby matches normally have a fixed date and time at ticket release. But times can be adjusted.

Question 26

When is the date and time of the English football league Premier League set?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In the Premier League, the exact game dates are usually set 4-8 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the FA Cup or UEFA Champions League. The matches can be played on the following holidays:• Friday (selected rounds)• Saturday (most common game day)• Sunday• MondayWeekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 27

When is the date and time of the Spanish football league La Liga determined?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In La Liga, the exact game dates are usually set 2-6 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the UEFA Champions League. The matches can be played on the following holidays:• Friday (selected rounds)• Saturday• Sunday (most common game day)• MondayWeekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 28

When is the date and time of the Italian football league Serie A set?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In Serie A, the exact game dates are usually set 2-6 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the UEFA Champions League. The matches can be played on the following holidays:• Friday (selected rounds)• Saturday• Sunday (most common game day)• MondayWeekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 29

When is the date and time of the Scottish Football League Premiership set?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In the Premiership (Scotland), the exact game dates are usually set 4-6 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the UEFA Champions League. The matches can be played on the following holidays:• Friday (selected rounds)• Saturday• Sunday (most common game day)• MondayWeekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 30

When is the date and time of the French football league Ligue 1 determined?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In Ligue 1, the exact game dates are usually set 3-6 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the UEFA Champions League. The matches can be played on the following holidays:• Friday (selected rounds)• Saturday• Sunday (most common game day)Weekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 31

When is the date and time of the German football league bundesliga determined?

Accepted Answer

TicPro has a calendar symbol, which shows green for fixed date and orange for undetermined date. See pictures below. In the Bundesliga, the exact game dates are usually set 4-6 weeks before the match. The reason is that match times are adapted to TV broadcasts and any cup games in, for example, the UEFA Champions League. The matches can be played on the following holidays:• Friday• Saturday (most common game day)• SundayWeekly matches:• Tuesday, Wednesday or ThursdayIt is therefore important to plan the trip with some flexibility. If you buy a ticket through us, you are always guaranteed a seat to the match – even if the kick-off time is adjusted within the same game weekend. Subject to any typographical errors and changes. The organiser's official information is always valid.

Question 32

What is the difference between voucher and ticket?

Accepted Answer

A voucher is a valuable document that serves as your security until the official ticket is delivered. It confirms that your spot is reserved and guaranteed. A ticket is the final act that gives you access to the event. It contains your seat information (section, row, and seat) and is displayed at the entrance to the stadium.

Question 33

What different types of tickets do you deliver?

Accepted Answer

The ticket type is always stated in connection with your booking. Different organizers and venues use different delivery methods. The most common is e-ticket, but in a few cases there may be others such as pick-up at the arena, office, etc.

Question 34

What is an e-ticket?

Accepted Answer

The most common electronic (e-ticket) ticket types are:PDF ticketA PDF showing the ticket. It can be viewed on your mobile phone or printed if desired.Mobile TicketA digital ticket that is displayed directly on your mobile.App TicketA digital ticket that is shown via the organizer's app. Requires you to download the organizer's app.

Question 35

How will my ticket be delivered?

Accepted Answer

You will receive an email confirming that you can access your tickets via TicPro's "My Order" page. Where you send the tickets to the email address of your choice.

Question 36

Can I see what day and time my ticket was sent to the email?

Accepted Answer

Yes, all history is recorded and displayed after the ticket is sent.

Question 37

How do I verify my booking?

Accepted Answer

When you complete your purchase, the booking is registered directly in the event organizer or in the organizer's designated partner's booking system. A unique booking number is created, verified and registered on the voucher. If you want extra verification, contact us and we will verify the booking directly with the event organizer or from the organizer's designated partners.

Question 38

What happens if an event is cancelled?

Accepted Answer

In this case, the ticket is valid for the new date.

Question 39

I haven't received my booking confirmation

Accepted Answer

Your booking confirmation is usually sent within a few minutes after your purchase. Please check your spam or junk folder first. If you still haven’t received it after 30 minutes, contact our support team and we’ll be happy to help.

Question 40

I have entered the wrong email address

Accepted Answer

If you’ve entered an incorrect email address during checkout, please contact our support team as soon as possible. We’ll update your email address after verifying your booking details.

Question 41

Can I change the name on the ticket?

Accepted Answer

Whether a name change is possible depends on the event organizer and the ticket provider. Some tickets are non-transferable, while others allow name changes. Please contact our support team, and we’ll check the options for your booking.

Question 42

How do I contact support?

Accepted Answer

You can reach our Customer Support team via WhatsApp, email, or by requesting a callback. We aim to respond as quickly as possible during business hours. For urgent matters on the day of the event, please call our emergency line.

Question 43

What do I do if something goes wrong?

Accepted Answer

If you experience any issues with your booking, ticket delivery, or event entry, contact our support team immediately. We’ll work directly with the ticket provider to resolve the issue as quickly as possible. For urgent matters on the day of the event, please call our emergency line.

Question 44

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as other secure payment methods available in your country. The available payment options are displayed during checkout.

Question 45

When will the money be deducted?

Accepted Answer

Your payment is authorized and charged immediately after your order has been successfully completed.

Question 46

Is it safe to pay with you?

Accepted Answer

Yes. We use secure payment solutions and encrypted connections to protect your personal and payment information. Your payment details are processed by trusted payment providers and are never stored by TicPro.

Question 47

Can I get an invoice?

Accepted Answer

Yes. If you need an invoice, you can download it from "My orders" page

Question 48

How does refund work?

Accepted Answer

Refunds are handled according to the event organizer’s cancellation policy and our Terms & Conditions. If an event is cancelled and not rescheduled, you may be entitled to a refund. If an event is postponed, your tickets will usually remain valid for the new date.

Question 49

In what currency do I pay?

Accepted Answer

You pay in the currency shown during checkout. The available currencies may vary depending on your country and the event.

Question 50

Can I change the language?

Accepted Answer

Yes. You can change the website language using the language selector available on our website.

Question 51

Why do prices vary?

Accepted Answer

Ticket prices may vary depending on demand, seating category, availability, and the pricing policies of the event organizer or authorized ticket provider.

Question 52

Are all fees included in the price?

Accepted Answer

Yes. We believe in transparent pricing with no hidden surprises at checkout.

Question 53

What is Ticpro?

Accepted Answer

TicPro is an official event ticket provider for sports, concerts, and live events. We work directly with event organizers and authorized ticket distributors to provide genuine tickets with a secure booking experience.

Question 54

How do you differ from other ticket sellers?

Accepted Answer

Unlike many ticket marketplaces, TicPro only sells official tickets sourced directly from event organizers and authorized distributors. We do not operate a peer-to-peer resale marketplace, giving our customers greater security, transparency, and confidence when purchasing tickets.

Question 55

Where is the company registered?

Accepted Answer

TicPro is operated by TicPro AB, a company registered in Sweden and subject to Swedish company law.

FAQ

FAQ